Privacy policy

This policy explains how Novy collects and uses your personal data.

Data we collect

When you place an order or sign up to our newsletter, we collect the information we need: name, email address, delivery address, phone number and payment details (payment details are processed securely by our payment provider and are never stored by us).

How we use your data

Your data is used to process and deliver your orders, keep you updated on their progress, respond to your enquiries and — if you have consented — send you our news and offers.

Sharing your data

Your data is never sold. It is only shared with the providers needed to fulfil your order (couriers, payment provider, hosting by Shopify).

Cookies

This website uses cookies to work properly, remember your cart and measure traffic. You can manage your preferences from your browser.

Your rights

In accordance with data protection law (GDPR), you have the right to access, correct, delete and object to the use of your data. To exercise these rights, contact us through our contact page.

Retention

Your data is kept for as long as necessary to process your orders and meet our legal obligations.