Frequently asked questions

Do I need WiFi to use it?

Yes. The doorbell connects to your home WiFi (2.4GHz) to stream live video and send alerts to the free app on your phone.

Is it hard to install?

Not at all. It is completely wireless, so no wires and no drilling. Charge it, scan the QR code to pair the app, and you are ready in about five minutes.

Is there a monthly subscription?

No. Unlike most video doorbells, Novy works fully with no compulsory subscription. Everything is yours from the moment you set it up.

Does it work at night?

Yes. Built-in infrared night vision gives you a clear picture in the dark, so you always see who is at your door.

How long does the battery last?

The rechargeable battery lasts around 2 to 3 months per charge. A charging cable is included.

Does it work with iPhone and Android?

Yes. The free app works on both, and you can add several phones so the whole household stays connected.

How long will my order take?

Orders are usually dispatched within 1 to 2 business days. Delivery times depend on your location and are shown at checkout.

How much is shipping?

Delivery is free on orders over £50. Below that a small flat fee applies and is shown at checkout.

How do I track my order?

As soon as your order ships, you will receive an email with a tracking link. You can also contact us any time.

Can I return an item?

Yes, you have 14 days after delivery to return an item that is not right for you. Return shipping is at your own cost.

Still have a question?

Head over to our contact page and we will be glad to help.